Refund policy

Return and Refund Policy

Last Updated: 13/07/2024

At Shyla Superfoods, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

  • Condition: Items must be unused, unopened, and in their original packaging.
  • Timeframe: Returns must be initiated within 14 days of receiving your order.

2. How to Initiate a Return

3. Refund Process

  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
  • Refund Issuance: If approved, refunds will be processed to the original payment method within 7-14 business days. You will receive a notification email once your refund is issued.

4. Non-Returnable Items

  • Perishable Goods: Items such as food products that have been opened or are past their expiration date are non-returnable.
  • Custom Products: Items that are customized or made-to-order are not eligible for return or refund.

5. Shipping Costs

  • Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
  • Original Shipping Fees: Original shipping fees are non-refundable.

6. Damaged or Incorrect Items

  • Contact Us: If you receive a damaged or incorrect item, please contact us immediately at support@shylasuperfoods.com. We will resolve the issue by providing a replacement or issuing a refund.

7. Changes to Return and Refund Policy

  • We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

8. Contact Us